Case study
AI reply drafts that doubled review response
Boutique HotelsLondon, UK14 roomsMarch 2026A 14-room boutique hotel automated review replies with AI drafts and turned a review backlog into a competitive advantage.
31% → 98%
Response rate
within 24h
+1.2★
Score
online presence score
2m → 20s
Review time
per reply
The challenge
Reviews went days without a reply, dragging the property's average response rate and its search visibility on review platforms.
How HospiOS helped
The team turned on AI reply drafts with human approval. Every new review got a personalized, on-brand draft in seconds — staff reviewed and hit send from one inbox.
“Guests noticed. Our response rate is now a selling point and the scoreboard finally reflects how much care goes into this hotel.”
AIReview managementOnline presence
Want results like these?
Book a demo and we'll show you what the numbers look like on your property.
Book a demo