Case study

+38% direct revenue in one quarter

Boutique HotelsCoastal, US40 roomsJuly 2026A 40-room coastal inn replaced its legacy PMS and channel manager with HospiOS to win back direct bookings and cut night-audit time.

+38%

Direct revenue

in one quarter

2h → 15m

Night audit

across all outlets

-14 pts

Commission

of revenue saved

The challenge

OTA commission was eating 18% of revenue and the front desk was re-keying bookings from three systems into a fourth. Night audit took two hours across five screens.

How HospiOS helped

HospiOS unified the booking engine, channel manager, front desk and finance in a single system. The team activated the branded booking engine with a best-rate promise, connected two-way OTA sync, and automated review requests after checkout.

The first week we stopped re-keying bookings we got our evenings back. By month two, direct bookings were clearly climbing — we could see it in the dashboard, not guess it.

Marta Alvarez · Owner · Harbor Lights Inn
Direct bookingsChannel managerNight audit

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