Case study
Serviced apartments without a front desk
Serviced ApartmentsScandinavia60 apartmentsApril 2026A 60-unit serviced-apartment operator removed reception hours and cut check-in time to five minutes with guest self-service.
25m → 5m
Check-in
average time
−40%
Staff hours
at reception
auto
Invoicing
monthly statements
The challenge
Guests arriving after reception hours waited in lobbies. Staff manually keyed guest details, and long-stay invoices were assembled by hand.
How HospiOS helped
HospiOS self-service portal delivered digital check-in, key codes and automated welcome flows. Long-stay rate plans and monthly corporate invoicing automated the billing backlog.
“Guests now arrive to a room ready and a code on their phone. We don't need a desk to run a great apartment.”
Self-serviceLong staysCorporate billing
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