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Guest Experience

Automated guest communication across every channel

Guest ExperienceCommunication CenterEmail, WhatsApp, and SMS automations for confirmations, reminders, review requests, and broadcasts — plus internal team messaging, so guests are informed and staff stay aligned.
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Multi-channel automations

Email, WhatsApp, and SMS triggered by real events in the PMS.

Right-time touchpoints

Confirmations, check-in, check-out, and review requests on autopilot.

Team inbox

Internal messaging keeps departments coordinated without leaving the platform.

What's included

Everything in Communication Center

Part of the Guest Experience category. Every module shares the same guest, room, and revenue data — so nothing is ever re-keyed and reports always reconcile.

All 23 modules
  • Email, WhatsApp & SMS channels
  • Automated confirmations, reminders & review requests
  • Payment reminders & broadcast announcements
  • Internal messaging for your team

Communication Center — questions, answered

Can I send campaigns?

Yes — broadcasts and segmented campaigns across email, WhatsApp, and SMS with ready-made templates.

Does it support WhatsApp Business?

Yes, alongside email and SMS — with templates for confirmations, reminders, and review requests.

More from Guest Experience

Guest Management (CRM)

A full guest profile with stays, preferences, documents, and loyalty — in one timeline.

Guest Self-Service Portal

Guests book, check in, order room service, and manage everything from their phone.

Website & Booking Engine

A responsive booking engine with real-time availability and secure payments.

See Communication Center live

We'll set it up on your own property data and score your online presence for free.

Book a demo